Return and Refund Policy
Return & Refund Policy
Last Updated: 31 August 2026
1. Overview
At Trendy Togs, we want you to be happy with your purchase. However, if you receive a damaged, defective, or incorrect product, we are here to help.
Please read the policy below before placing a return or exchange request.
2. Return Eligibility
You can request a return within 3 days of receiving your order, provided that:
The product is unused and in the same condition in which you received it.
The product has not been washed, worn, altered, or damaged after delivery.
The original packaging, tags, labels, and other accessories are available.
The product is returned in a condition suitable for resale, wherever applicable.
For hygiene and product-quality reasons, products that have been worn, washed, altered, or damaged after delivery may not be accepted for return.
3. Products Eligible for Return
A return or replacement may be accepted in cases such as:
You received a damaged product.
You received a defective product.
You received the wrong product.
The product you received is different from what you ordered.
Any return request must be raised within 3 days of delivery.
4. Products That Cannot Be Returned
The following products may not be eligible for return:
Products that have been worn or washed
Products that have been altered or damaged after delivery
Products with removed, damaged, or missing original tags
Products returned without their original packaging
Clearance or special-sale products, unless they are damaged, defective, or incorrectly delivered
Customized or personalized products, where applicable
5. How to Request a Return
To request a return, please contact us at trendy.togs2024@gmail.com within 3 days of receiving your order.
Please include:
Your order number
Your name and contact number
The product you want to return
The reason for the return
Clear photos or videos of the product, especially if it is damaged, defective, or incorrect
Our team will review the request and let you know whether the return is approved.
Once your return is approved, we will provide the necessary return instructions.
6. Return Shipping
If the return is requested because we sent the wrong product or the product was damaged or defective when delivered, we may arrange or bear the applicable return shipping cost.
For other eligible returns, the return shipping cost may be the customer's responsibility.
Return shipping arrangements may vary depending on the order and delivery location.
7. Inspection of Returned Products
Once we receive the returned product, our team will check its condition and verify whether it meets the return requirements mentioned in this policy.
A refund or replacement will be processed only after the returned product passes the necessary inspection.
If the returned item does not meet the return conditions, we may reject the return request.
8. Refunds
Once your return is approved, the refund will be processed to the original payment method, where applicable.
We generally process approved refunds within 15 days after the return is received and successfully inspected.
The actual time for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.
Shipping charges may not be refundable unless the return is due to a damaged, defective, or incorrect product received from us.
9. Exchanges
We may offer an exchange for a product that is damaged, defective, or incorrectly delivered, subject to product availability.
To request an exchange, please contact us at trendy.togs2024@gmail.com within 3 days of receiving the order.
For size-related exchanges, eligibility may depend on the product, stock availability, and the condition of the item.
The product must be unused, unwashed, unaltered, and have its original tags and packaging intact.
10. Wrong or Damaged Product
Please check your package when you receive it.
If you receive a wrong, damaged, or defective product, contact us within 3 days of delivery and send clear photos or videos showing the issue.
After reviewing the information, we may offer a replacement, exchange, refund, or another suitable solution depending on the situation.
11. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation may not be possible once the order has been packed or shipped.
If an eligible cancellation is accepted after payment has been made, the refund will be processed according to the applicable payment method and our refund procedure.
12. Gifts
At present, our return and refund policy applies to products whether they are purchased as gifts or for personal use.
Any refund for a returned gift will generally be handled according to the original order and payment details.
13. Contact Us
For any questions regarding returns, exchanges, refunds, or cancellations, please contact us:
Trendy Togs
Email: trendy.togs2024@gmail.com
Website: www.trendytogs.in
We will be happy to help you with your request and guide you through the process.
Thank you for shopping with Trendy Togs. We appreciate your trust and support.